Our Support Channels
For any query related to the products and services purchased, Plugin.net provides complete support to our customers through our live chat and emails. Whereas online support through social media is restricted. In case of support help, our team may ask for your login credentials which you will have to share, but we promise/assure you to not saving any of your data and details and use them only for the sole purpose of helping you with your issues related to your query. We recommend you to change your password after the support is done. Our Technical Support desk helps only with the license activated products and services.What Our Support Desk helps in:
– Guidance related to installation– Bug fixes
– General issues – features of the product on the sales page, etc.
What our Support desk help DOES NOT include:
– We do not help with queries related to plugins that are not a part of our Plugin Market.– We do help with the integration of plugins
– Woo-commerce configuration: We do not provide assistance with products configuration and settings configuration, which includes Shipping methods, Tax rates, Payment gateways, emails and also their templates or which isn’t directly related to the product bought.
– We don’t assist in WordPress related support.
– We do help in adding some new features or extensions of any current features, changing colours or images.
– Our support desk help does not include work related to modification or customization.
*All the basic requests take a lot of time and could not be done for thousands of customers, whereas if one requires a unique modification that takes a few minutes for our team, we would be happy to help. In other cases, our team may refer a designer or developer to you.